Automated debit card payment solutions Sunderland

Taking payments over the telephone

Does your business take credit or debit card payments over the telephone from customers, or do you want to be able to do so for your Sunderland-based business?

For many businesses, taking credit or debit card payments over the telephone is done by asking the customer to read out their card details.

Changes to card payment security

Tightening standards for PCI DSS compliance mean it will no longer be acceptable to take card payments by telephone from customers reading out their card details, however you process the payment, whether using a card machine or payment web site.

All personal data, including credit and debit card data, must be handled securely once the General Data Protection Regulations (GDPR) comes into force on .

The effect on small businesses

This change creates a gap for small businesses that need to take payments over the telephone but do not have the resources to invest in a full-scale secure telephone-based credit and debit card payment solution. Your business now has the chance to improve security when taking card payments ahead of the planned changes. You can use this opportunity to get ahead of your competitors.

As well as enabling you to take credit and debit card payments at your business premises, this is the ideal solution for taking credit and debit card payments at exhibitions.

Secure payment solutions for small businesses

Our telephone-based card payment solution is designed for small and medium-sized businesses. It can be bespoke to your business at a very reasonable cost. It includes customised voice prompts, taking your customers step by step through making their payment.

The payment solution takes payment from your customers all day and night every day of the year without anyone ever having to read out their card details, which gives vastly-increased security over manual payment methods and at the same time giving you 24-hour-a-day trading. It is ideal for use both at your place of business and at exhibitions.

The payment solution complies with PCI DSS level 1 security standards, providing you with an effortless way of complying with the new standards combined with the ability to take credit and debit card payments 24/7. It can be aligned with your existing in-house systems, including your existing merchant accounts and comes with a full report package.

PCI DSS compliance

If you take all your card payments using this credit card payment service and don't use a credit card machine of your own, you won't need to complete the annual PCI DSS compliance paperwork as it is this service that is PCI DSS compliant so your business doesn't need to be.

Not every business needs to take credit card payments over the telephone but if you want to take credit card payments, you need to be PCI DSS compliant. As this service is compliant to PCI DSS level 1, your business doesn't need to be.

Why choose SEP Business Services?

  • PCI DSS level 1 security compliant payment solution
  • Continue to use your existing merchant
  • Reduce caller waiting times, and staff and management costs
  • Take payments 24/7
  • Customer SMS receipts
  • Completely customisable
  • Works with your existing telephone system
  • Integrates with your CRM system

Give it a try

To experience this for yourself, try our demonstration. The demonstration uses dummy card details so you won't be charged.

  1. Call 0115 671 1395. You will hear a series of automated prompts to guide you through the payment process.
  2. When asked for the amount, enter 2999 (£29.99) followed by #.
  3. When asked for the card number, enter 5100 0800 0000 0000 followed by #.
  4. When asked for the expiry date, enter 1020 followed by #.
  5. When asked for the security code, enter 123 followed by #.
  6. You will be asked to confirm the transaction by pressing 1.
  7. You will then be given a transaction reference code and payment is complete.

Contact us today for a no-obligation discussion of your requirements.

Call us on 0115 938 9685 or use our contact form.