Telephone-based debit card payment gateways

Card payments by telephone

Do you take payment from customers over the telephone by credit or debit card, or would being able to do so improve your business?

Current practice for many businesses taking credit card payments over the telephone is to ask the customer to read out their card details.

Increasing security standards

PCI DSS is being tightened up, meaning it will no longer be possible to take card payments over the telephone from cardholders who read out their card details, whether the details are entered into a card machine or payment web site.

From , the General Data Protection Regulations (GDPR) becomes enforceable and it is expected that the card payment industry will shortly afterwards enforce tighter security on card payments taken by telephone.

The effect on small businesses

This tightened security leaves a gap for small businesses needing to take card payments by telephone but without the resources to invest in a full-scale secure telephone-based credit and debit card payment gateway. It also creates an opportunity for you to get ahead of your competitors and introduce a secure automated payment gateway ahead of the rule changes.

As well as enabling you to take credit and debit card payments at your business premises, this is the ideal solution for taking credit and debit card payments at exhibitions.

A secure payment gateway for your business

The card payment gateway we offer is telephone-based and specially created for small and medium-sized businesses. It can be bespoke to your business at a very reasonable cost. It includes customised voice prompts, taking your customers step by step through making their payment.

The payment gateway will take payments from your customers all day and night every day of the year without anyone ever having to read out their card details, therefore offering a considerable increase in security over manual payment methods while giving you 24-hour-a-day trading. It is ideal for use both at your place of business and at exhibitions.

As the payment gateway is fully compliant with PCI DSS level 1 security standards, you not only get the ability to take credit and debit card payments all day every day; you also get an effortless way to comply with the new security standards. It can be aligned with your existing in-house systems, including your existing merchant accounts and comes with a full report package.

PCI DSS compliance

By taking all your card payments using this credit card payment system instead of having a credit card machine of your own, you avoid the need to be PCI DSS compliant yourself, which means you avoid the need to complete the annual PCI DSS compliance paperwork.

While your business might not specifically need to take credit card payments over the telephone, moving to a phone-based payment system means that you avoid the need for the annual PCI DSS compliance check.

Why choose SEP Business Services?

  • PCI DSS level 1 security compliant payment gateway
  • Continue to use your existing merchant
  • Reduce caller waiting times, and staff and management costs
  • Take payments 24/7
  • Customer SMS receipts
  • Completely customisable
  • Works with your existing telephone system
  • Integrates with your CRM system

Give it a try

See how this works with our free demonstration. The demonstration uses dummy card details so you won't be charged.

  1. Call 0115 671 1395. You will hear a series of automated prompts to guide you through the payment process.
  2. When asked for the amount, enter 2999 (£29.99) followed by #.
  3. When asked for the card number, enter 5100 0800 0000 0000 followed by #.
  4. When asked for the expiry date, enter 1020 followed by #.
  5. When asked for the security code, enter 123 followed by #.
  6. You will be asked to confirm the transaction by pressing 1.
  7. You will then be given a transaction reference code and payment is complete.

Contact us today for a no-obligation discussion of your requirements.

Call us on 0115 938 9685 or use our contact form.