Automated credit card payment gateways

Taking payments over the telephone

Do you take payment from customers over the telephone by credit or debit card, or would the ability to do so benefit your business?

Current practice for many businesses taking credit card payments over the telephone is to ask the customer to read out their card details.

Changes to card payment security

PCI DSS is being tightened up, meaning it will no longer be acceptable to take card payments by telephone from cardholders who read out their card details, whether the details are entered into a card machine or payment web site.

From , the General Data Protection Regulations (GDPR) becomes enforceable and it is expected that the card payment industry will shortly afterwards enforce tighter security on card payments taken by telephone.

The effect on small businesses

This tightened security leaves a problem for small businesses that need to take payments over the telephone but do not have the resources to invest in a full-scale secure telephone-based credit and debit card payment gateway. It also creates an opportunity for you to get ahead of your competitors and introduce a secure automated payment gateway ahead of the rule changes.

As well as enabling you to take credit and debit card payments at your business premises, this is the ideal solution for taking credit and debit card payments at exhibitions.

Secure payment gateways for small businesses

The card payment gateway we offer is telephone-based and specially created for small and medium-sized businesses. It can be bespoke to your business at a very reasonable cost. It includes customised voice prompts, taking your customers step by step through the payment process.

The payment gateway takes payment from your customers all day and night every day of the year without anyone ever having to read out their card details, which gives vastly-increased security over manual payment methods and at the same time allowing to take payments even while your business is closed. It is ideal for use both at your place of business and at exhibitions.

The payment gateway complies with PCI DSS level 1 security standards, providing you with an effortless way of complying with the new standards combined with the ability to take credit and debit card payments 24/7. It can be aligned with your existing in-house systems, including your existing merchant accounts and comes with a full report package.

PCI DSS compliance

By taking all your card payments using this credit card payment system instead of having a credit card machine of your own, you avoid the need to be PCI DSS compliant yourself, which means you avoid the need to complete the annual PCI DSS compliance paperwork.

While your business might not specifically need to take credit card payments over the telephone, moving to a phone-based payment system means that you avoid the need for the annual PCI DSS compliance check.

Why choose SEP Business Services?

  • PCI DSS level 1 security compliant payment gateway
  • Continue to use your existing merchant
  • Reduce caller waiting times, and staff and management costs
  • Take payments 24/7
  • Customer SMS receipts
  • Completely customisable
  • Works with your existing telephone system
  • Integrates with your CRM system

Give it a try

See how this works with our free demonstration. The demonstration uses dummy card details so you won't be charged.

  1. Call 0800 056 7217. You will hear a series of automated prompts to guide you through the payment process.
  2. When asked for the amount, enter 2999 (£29.99) followed by #.
  3. When asked for the card number, enter 5100 0800 0000 0000 followed by #.
  4. When asked for the expiry date, enter 1018 followed by #.
  5. When asked for the security code, enter 123 followed by #.
  6. You will be asked to confirm the transaction by pressing 1.
  7. You will then be given a transaction reference code and payment is complete.

Contact us today for a no-obligation discussion of your requirements.

Call us on 0115 938 9685 or use our contact form.