Samsung DCS telephone system known problems
This article applies to the following products.
System intermittently restarts
The system suddenly stops working, perhaps when phones start to ring or after answering a call. Any calls that were in progress are cut off, and the display of all Samsung system phones looks similar to the following.
After a few seconds, the system starts working again.
The problem recurs at random intervals.
The power supply in the system control box is failing. This fault is a warning that the system will soon stop working altogether (see below).
Normally we can fix this by replacing the power supply. Please call us for advice.
System will not start
The display of all Samsung system phones looks similar to the following.
Nothing works. It is not possible to make or receive any internal or external calls. It is possible that the problem started suddenly with no warning. Either it happened overnight, with the telephones not working when your office was opened in the morning, or the telephones suddenly stopped working during the day. Sometimes this problem happens after days or weeks of problems where the system occasionally restarts (see above).
The usual cause is the failure of one or more electronic components in the power supply inside the phone system.
In most cases, we can either replace or repair the faulty power supply and restore the system to full working order.
System completely dead
All telephones are completely dead; nothing is shown on the display of any telephone, there are no lights showing, none of the buttons on any of the telephones do anything. There is no sound to be heard from any telephone handset.
- There is no mains power to the telephone system control unit.
- There is mains power to the telephone system control unit but it does not work due to a fault.
- Make sure that the telephone system control unit is plugged into the mains and that the switch at the mains plug and on the control unit is on.
- Make sure that the plug at either end of the mains cable is firmly pushed into the mains socket and the telephone system.
- Turn the system off, wait 5 minutes, and turn it back on. Give the system at least 1 minute to start up, after which it should be working if it is OK.
- Check that there is mains power available at the mains socket, perhaps by plugging in a table lamp or similar.
If none of the above solve the problem and you are certain there is power at the telephone system, the system probably has a fault. Please call us for help.
Loss of configuration
The system still works but it is not configured the way it should be for your business, so while it might still work, it probably doesn't work the way you want it to.
Typically you will notice that the extension names have disappeared, the date and time is wrong and at some point in the past. The extension numbers might also have changed. You might be able to make and receive incoming calls but you will notice that incoming calls only ring extension 201 and nowhere else. If you have voice mail, it will not be working.
It is likely that if you have this problem, it will have started after the system has been turned off and back on, so perhaps after a power cut.
Loss of configuration on a Samsung telephone system is usually caused by the failure of an electronic component inside the phone system itself.
In most cases, we can either replace or repair the faulty component and restore the system to full working order.
Noisy calls or one-way transmission
It is possible to make internal or external calls but they are either very noisy or suffer one-way transmission (so one person can hear the other, but not the other way around). The problem might only affect external calls, or might affect some extensions and not others.
The usual cause is a failure of one or more electronic components on the main circuit board inside the phone system.
We know of no repair for this problem other than to replace the phone system. We recommend that if you have this problem, you should upgrade to one of the current OfficeServ systems.